Wednesday, July 31, 2019
Top Ten Bsc Mistakes
Lack of focus: Too many people, too many objectives, too many metrics, and too many scorecards When it comes to scorecards, less is more. Too often, beginners start out with too many people, too many objectives, too many metrics, and too many scorecards. When an organization tries to juggle too many things, It Inevitably cannot deliver on all of them. When too many people are involved, the process slows to a crawl. Often these groups wind up with too many objectives because they cannot reach consensus on a few key ones.This kind of confusion obscures clear lines of accountability and discourages employees. Therefore, err on the side of less at the beginning. Weed out objectives by asking yourself tough questions: can you realistically manage all the objectives on your list? Are they complementary or conflicting? What is the impact of not doing them? Do they really matter? Similarly, less is more when it comes to teams. When starting a BBS process, don't involve so many people that It becomes unwieldy or political.Limit it to a few people who know what they're doing and who have executive support and the authority to make the appropriate changes. They should have a broad understanding of the organization and good people skills so that they can inspire there. Rather than holding big meetings, assign team members to work individually with other players or business units to tackle specific questions and then present their findings to the group. 2. Biting off more than you can chew As we mentioned, organizations often try to do too much too fast?the classic ââ¬Å"biting off more than you can chew' phenomenon.They get excited about the BBS and become enamored with the idea that it can instantly address all their top priorities across the organization. If they dream too big, they will become frustrated by the reality of putting these things n motion. Instead, they should begin with small-scale projects so that they can learn the ropes and work out the inevitable bugs . For example, an organization might do a one-year pilot with Its leadership team. It's impossible to know whether you have the right metrics and initiatives until you have lived with them for a while.The pursuit of perfection?an admirable trait in many respects?can also undermine the value of the BBS. The BBS is an effort in ongoing process improvement, not some elusive end state where everything Is done correctly. In order to make progress, we eave to free ourselves from the onus of trying to be perfect. As Voltaire said, ââ¬Å"The perfect Is enemy of the good. â⬠Better Instead try to embrace the Idea of a ââ¬Å"Zen flawâ⬠? the tradition of some craftsmen of putting a deliberate imperfection in their work to free themselves from the burden of perfectionism. . Failing to set clear and realistic milestones Another classic mistake Is falling to establish clear benchmarks of direction and making appropriate progress. Without them, it's too easy to become bogged down or lo st in a new, unfamiliar process. If you're not sure what's realistic, look for external benchmarks. How can you improve your standing versus your competitors? How can you increase market share? Compare yourself to the top players in your industry and ask yourself how you might overtake them. 4.Adopting initiatives without formal methodology for execution The odds of success are greatest when carefully chosen initiatives are matched with carefully planned execution. The gap between strategy and execution remains a formidable barrier for many companies. According to the Harvard Business Review, the average company realizes only 60 percent of the financial performance promised by their strategy. There are many reasons for this, including employees not understanding their roles, lack of clear accountability, and lack of empowerment to make decisions. How to close the execution gap?In a nutshell, there are three key steps: actions should be tied to specific objectives; they must be funde d and given adequate resources, and they must be monitored. Without good execution, even the best strategy remains Just an abstract idea. 5. Failing to integrate the scorecard into daily work The BBS should not be a standalone exercise. This runs contrary to its purpose?and squanders the potential benefits. The BBS must become part and parcel of the routine work of the organization. It should be a centerpiece or hub that brings together many initiatives.If you treat it as an isolated exercise, you miss the opportunity for cross-fertilization and making other projects more successful. 6. Poor leadership and communication Sometimes BBS initiatives die by neglect because they lack commitment from top leadership. Without a clear mandate from the top, the balanced scorecard is unlikely to deliver its full benefits. Top leadership must empower their strategy teams. Leaders can't Just delegate the BBS to a low belonging group and forget about it. The organization must see that the top lead ers have embraced the initiative and are determined to see it through.Otherwise, people may dismiss it as Just another halfhearted initiative and cling to old habits. Leaders can show support by attending strategy meetings, being seen alongside the strategy team, and making public statements of support. Another common leadership mistake is failing to effectively communicate the BBS to the organization. If people don't understand what's different or important about this initiative, they won't do the work to carry it out. Organizations should make a habit of communicating the objectives and results to employees on a regular basis.Some organizations assume that commitment from senior executives automatically meaner that the entire organization is engaged. This does not happen by itself. For example, BBS lingo may sound like empty Jargon to line level employees. Organizations must translate the initiatives into terms employees can understand. Leadership is important, but organizations s hould avoid making the BBS a top-down exercise. It's not a matter of issuing edicts and expecting employees to comply. It's a matter of exercising strong leadership and inspiring the organization to follow. 7.Business as usual mindset When implementing the BBS for the first time, organizations must change fundamental habits?and this cannot be done with a business as usual achieved without changing the way day-to-day operations are performed. Rather, they require conscious effort because they force us to adopt new habits and new ways of working and thinking. Changing habits is hard?that's why so many New Year's resolutions fail. Too often, organizations try to hit new performance targets with the same business as usual attitude. Doing more of the same slightly better will not produce significantly new or better results.New targets require new initiatives, strong leadership, and relentless execution. 8. Climate of defensiveness and mistrust Too often, BBS and performance management in itiatives are portrayed as an Orwellian tool to keep tabs on employees and identify underperformed. Some organizations roll out balanced scorecards and performance management as accountability programs. As a result, employees begin to feel Judged, micromanaged, and anxious. Big Brother is watching. Accountability is important, but it shouldn't be the overarching message.Instead, organizations should emphasize that these tools help employees and the entire organization to become more successful. Use these tools to share best practices and celebrate people who do things right. Let's say your shipping department comes up with a new best practice for dealing with the holiday rush. You can honor the innovators and share their learning's with the rest of the organization. If you see these tools solely in terms of accountability, you miss the opportunity to inform and inspire your employees. 9. Poor performance data Poor data undermines the entire purpose of the balanced scorecard.In many respects, Kips can be one of the most difficult aspects of the BBS. In general, Kips are a good indicator of the health of your balanced scorecard infrastructure. If you have problems determining the score of more than one KIP, it might be an indication that your method of selecting them is not up to par. Perhaps they were chosen from a library without much thought about the ground-level realities of what it takes to collect the data to determine their measurement. Organizations spend an immense amount of time putting together their scorecards.All that work can go to waste if they don't keep good performance data. 0. Failing to adapt the BBS to the organization The BBS must be adapted to the organization. There is no universal, one-size-fits-all template. The needs of a large international manufacturing company are very different from those of a small local government agency. If your BBS approach is not tailored to your local circumstances, it will become a straitjacket that inhibit s the organization. Adapting the BBS to the organization is an ongoing process. It often comes through experience. How do we get there?As we saw above, it's a matter of focusing on a handful of key objectives, tarring small, exercising good leadership, and practicing disciplined execution. By carefully monitoring and adapting, organizations can discover a system that works in their particular circumstances. It's an iterative process of following proven principles, experimentation, and trial and error?yes, we all make mistakes. [Stephanie Busbies is an author and Group Vice President of Solution Marketing, Enterprise Performance Management and Governance Risk and Compliance with SAP. As an XP Strategic Partner, SAP is contributing thought leadership and research
Tuesday, July 30, 2019
Marketing Mix of Nescafe Essay
Marketing can be defined as the process of introducing a product or service to the world for the purpose of selling that product or service to the customers. Without marketing, product or services cannot be successfully provide value to customers based on their interests, needs and preferences. Marketing not only based on the selling of a products or service, but also understanding the needs of the market and research and find whether their product meets customerââ¬â¢s needs or not and Improve. For the successful marketing of product and services we used different marketing techniques. For instance, most of the well established firms are using the techniques like marketing mix, target market etc. The Concept of Marketing Mix. Borden began using the term in his teaching in the late 1940ââ¬â¢s after James Culliton had described the marketing manager as a ââ¬Å"mixer of ingredientsâ⬠. The ingredients in Bordenââ¬â¢s marketing mix included product planning, pricing, branding, distribution channels, personal selling, advertising, promotions, packaging, display, servicing, physical handling, and fact finding and analysis. E. Jerome McCarthy later grouped these ingredients into the four categories. These are the 4 Pââ¬â¢s of Marketing Mix .These four Pââ¬â¢s are the parameters that the marketing manager can control, subject to the internal and external constraints of the marketing environment. The goal is to make decisions that center the four Pââ¬â¢s on the customers in the target market in order to create perceived value and generate a positive response. Marketing mix is an important technique in marketing. By researching the market, the organizations identify the most suitable marketing mix. The marketing mix should consist of the right product sold at the right price in the right place by using the attractive promotional technique. In this assignment, am making an analysis of Nescafe by taking into consideration of 4Ps of marketing mix. To analyze the different products of Nescafe To analyze the distribution mix of product To study the pricing strategy taken by the company Finally, to analyze the different promotional method they used. Letââ¬â¢s see the evolution of the product. History of Nescafe The NESCAFÃâ° coffee youââ¬â¢re enjoying today is a perfect brew of the brandââ¬â¢s long-standing history, Nescafe begins at 1930. When Brazil had a substantial surplus of coffee, and needed help preserving it for Nestle. Upon the request of the Brazilian government, NESTLÃâ° began abrewinââ¬â¢! Our coffee specialist, Max Morgenthaler, and his team had a simple proposition ââ¬â a delicious cup of coffee by simply adding hot water. With this guiding principle, the team worked hard to find a way to make soluble coffee that would not lose out on the coffeeââ¬â¢s natural flavor. Seven years later, they found the answer. NESCAFÃâ° was finally ready. Named by using the first three letters in NESTLÃâ° and prefixing it to cafà ©, NESCAFÃâ° was the brand new name in coffee. First introduced in Switzerland, on April 1st, 1938, it was anticipated to be a huge success throughout Europe. However, because of World War II, its popularity took longer than expected. Soon af ter the first half of the next decade, NESCAFÃâ° was exported to France, Great Britain, and the USA. American forces played the role of brand ambassadors in Europe, because NESCAFÃâ° was a staple in their food rations. Instant coffee processing was invented by Japanese chemist in1901. Nestle revolutionized the way of instant coffee was made. Later nestle invented the process for dehydrating the concentrated coffee for improving the quality of coffee. On the next decade, Nescafe exported to France, Great Britain and USA. Its popularity grew rapidly and the production of its US plant was reserved for Military use. On 1950 onwards, teenagers one of the choice was coffee. Over the year the company concentrates in new innovation then, they introduce pure soluble coffee in 1952, roast coffee beans, and freeze dried soluble coffee in 1965. For improving the quality again they invented aroma process. These innovations help to Nescafe to the world leading coffee brand. Targetà market Target market is a group of customers, who has the potential to buy services and products. The main strategies of the marketing are identifying the target market. The producer has to manufacture their products based on the customerââ¬â¢s needs and want and also implementing the marketing mix to satisfy its target group. Target market can be separated on the bases of demographic, psychographic and geographic. Target markets of Nescafeââ¬â¢s are coffee drinkers, specifically those who made coffee at their own home. So Nescafe offers a 100% pure coffee to the customers. Demographic factors Age: In the past, Nescafe focused on morning peoples only but now they are mostly focus on youth having the age of below 35 year old. Gender: The coffee drinkers are not to be classified on the bases of gender because both genders use the product. Education: A person who has the average level of education can easily grasp the method of instant coffee making. Income: The target group of the product is the peoples with average income and above. Family life cycle: all stages of families can use this product. Psychographic Factors Brand Consciousness: some of the peoples who prefer branded product only. So they prefer Nescafe. Nescafe is one of the leading brands in the world. Health Practice: peoples who want freshness in the morning or evening, they use coffee. Life style: The target markets of the Nescafe are peoples who lead the standard life style. Geographic Factors Region: Nescafe is mostly popular in the urban and semi urban areas. Density: Nescafe always focused on high density of population. In these areas the usage of the product is higher. Marketing mix Marketing mix is an important technique in marketing. By researching theà market, the organizations identify the most suitable marketing mix. The marketing mix should consist of the right product sold at the right price in the right place by using the attractive promotional technique. Product: The term product means anything that can be tangible or intangible, offered by the company. The company is mainly focused on customer needs and wants. Based on the value of the product, the customer should satisfy with the quality of the product. (Boundless) Nescafe is the one of the world largest leading coffee manufacturing company. They give valuable products to customers. They provide a wide range of coffee products for coffee lovers. Letââ¬â¢s see the different varieties of coffee product in the market. EVERYDAY COFFEE Nescafe classic: Nescafe Classic coffee is leading coffee powder thatââ¬â¢s loved all over the world. Nescafe classic is a coffee that is for everyday use. It is a powered form and made with 100% of genuine coffee beans. No other ingredients are added to this product. Nescafe classic gives comfort and motivation. It can be prepared by simply few steps. Just take a spoon full of coffee powder and mix it with hot water and also add sugar to it. Now your coffee is ready. so every morning and evening it gives freshness to the mind. It contains 269 kj energy, 27g fiber and 25 g ant oxides per 100g packet. So this product is good for the health (Nescafe) . In an 8 ounce bottle produce 135-150 cups of coffee. Nescafe 3 in 1 Nescafe 3 in 1 is coffee is the combination of whitener and sugar along with coffee. So it gives a different taste with other. Some peoples are most likely to have coffee with milk. So Nescafe made this product for coffee lovers who like coffee with whitener. It contains 1758 kj of energy and 73.8g carbohydrate. Super premium coffee: Nescafe Alta Rica: Nescafe Alta Rica is the super-premium product of Nescafe and it is a fullà bodied instant coffee. It contains 100% pure Arabica from Latin America. (Coffee Arabica is the species originally from highland of Ethiopia (wikipedia)). It is made from pure and natural coffee beans. It has intensive flavor and deep, rounded taste (Tesco).Nescafe Alta Rica is a slightly bitter and roasty finish coffee. Nescafe Alta Rica instant coffee rated 9 out of 10. It contains between 80-100 mg of caffeine per cup. (discount coffe.co.uk) Nescafe Cap Colombia: Nescafe Cap Colombia is another super premium product of Nescafe. It is the smoothest and fruitiest coffee in the Nescafe collection. It contains only 100% Arabica beans from South America. Roast the Arabica beans and create a medium bodied coffee taste. It has a fruity aroma. It also contains 502 kj energy and 34.1g fiber nutrition. This product is good after dinner coffee. (dicount coffee) Nescafe Espresso: Nescafe espresso is the one of the exclusive range of product in Nescafe collection Range. It is made from 100% Arabica beans, this instant coffee is so convenient and yet so flavorful. It is dark, juicy and aromatic taste. It contains 484kj energy nutrition and 21.5g antioxidants. PREMIUM COFFEE: Nescafe Gold: Nescafe Gold is the coffee loverââ¬â¢s coffee. It contains Arabica and Handful of Robusta Beans added for getting a smooth rounded taste. The roast they bring to Gentle Caramel flavors and finally getting a juicy aroma. It contains 269 kj energy nutrition and 27g fiber nutrition. Nescafe Green Blend: Nestle New Zealand has launched the Nescafe Green blend coffee.it contains 70% more antioxidants polyphenols than green tea. Nescafe Green Blend is a product made by unroasted green coffee beans and roasted coffee beans. This product has a high rate of polyphenol antioxidant (polyphenol anti-oxidant is an oxidant polyphenolic or natural phenol substructure. (wikipedia)). Soà this product is very helpful for maintaining the body in good health over time. It is specially created by coffee experts for health benefits. (Nescafe) Nescafe Cappuccino: Nescafe Cappuccino is an Italian specialty coffee conquered the heart of people. It contains soluble coffee with whitener, sugar and topping. It is made of third of espresso (espresso is coffee brewed by forcing a small amount of nearly boiling water under pressure through finely ground coffee beans (wikipedia)), a third form of hot milk and third form of frothy milk. There are two variant of cappuccino. They are cappuccino chiaro and cappuccino scuro. Cappuccino chiaro made with more milk which is also called white cappuccino and cappuccino scuro is made with less milk which is also called dark cappuccino it also contain 1641 kj energy nutrition and 69.6 g carbohydrate with sugar. Decaff coffee: Decaffeinated coffee is a coffee that removes the caffeine by the process of decaffeination. The following picture depicts the decaffeination process: Nescafe classic Decaff: Nescafe classic decaff is a powered coffee after the safely removal of caffeine.it contains 100% decaffeinated coffee beans with refreshing taste. It contains 269 kj energy nutrition and 27.0 g fiber nutrition. Price: The second important criterion in marketing mix is Price. Price is the amount of money that customers pay in order to purchase a product. Price is very important to determine the companyââ¬â¢s profit. Marketers should ensure the products price correctly based on the competitive products. Before setting a price marketers must aware about the value of the product. When considering the price of the Nescafe product. The company set the price in well-established pricing manner. The table below depicts the pricing strategy of the Nescafe product. PLACE This refers to the area where the ready product is to be supplied. There must be a proper place to keep the ready food products where the buyers are available. Besides the place, allocation and arranging of the product also has its own importance in attracting the potential buyers. Place also refers in making available the product at right time too. Customer makes decisions based on convenience and invests little effort in choosing Nescafe, since it is a convenient product. Intermediaries play a significant role in Nescafe distribution and exposure of the product to the potential customers. An intermediary constitutes stores like supermarkets, superstore, wall mart etc. Fig 24 (food basics) Promotion: Promotion is the last step of marketing mix. Promotion refers to increase the customer awareness of the brand or particular product and through this awareness they generating more sales and promoting the brand name into higher level. Promotional activities are very important for every product. Nescafe is the leading coffee brand in the world. This brand image is boosted up with different promotional activities at different times. There are different promotional activities for promoting their products and brand name. They are : Advertisement Advertisement: Advertisement is the one of the tool to encourage the audience. Television advertising and online media advertising are the two important advertisement used by Nescafe. The main aim of the advertisement is give awareness about the product to the public. Nescafe used different advertisement in social media, online advertisement, television etc. In store promotional activities: In store promotional activities are those activities done in the store for promoting the product. Nescafe used different in-store promotional activities. They are Poster (brodericks): Bill board (global advertisie): Attractive offers: Nescafe provides attractive offers to customers for promoting the product. Buy a 200g Nescafe gold and get 1 travel mug for free. (theodmgroup) Attractive packing: Nescafe products are packed attractively. This is the tool to attract the customers for buying that product. So Nescafe used different packaging for attracting the customers. Example: (free range) Conclusion: Through the detailed study of Nescafe, it was able to get a clear picture about the various products of Nescafe and the marketing technique adopted by them. It also helped to know about the history of the company. The success of the product lies in the organization and coordination of 4 Pââ¬â¢s. They are product, place, price and promotion. Nescafe attract the customers by their brand name, product packaging and advertisement. It also conquered the beverage market of the world. Pricing tactics helps the product to fight against the competitors. Nowadays competition in the beverage market is too tough. However, they donââ¬â¢t give any reduction in the quality of the product. The promotional activities have done by Nescafe covers all means of promotions tools like online-advertisements, television, radio, social media etc. Through the publicity campaign they are trying to improve their brand name into higher level and within years they will become the top one coffee manufacture in the world. Reference: Works Cited /search?q=nescafe+arabica. (n.d.). Retrieved from www.google.ca: https://www.google.ca/search?q=nescafe+arabica&tbm=isch&tbs=simg:CAQSZxplCxCo1NgEGgQIAAgDDAsQsIynCBo8CjoIAhIU2xf-Gd8J9xnJDuQK0xCDHOUW_1hAaINQIFUbHVE1WK3WX6JMDjSEdKHVwPNaMNoxdjBLKxb_1LDAsQjq7-CBoKCggIARIEwmQCiQw&sa=X&ei=8MOsU6rDG4fO8wHnuIDgAg&ved=0CBoQwg4o Boundless. (n.d.). Retrieved from www.boundless.com: https://www.boundless.com/marketing/an-overview-of-marketing/introduction-to-marketing/products-placement-promotion-price/ brodericks. (n.d.). Retrieved from brodericks: http://brodericks.typepad.com/.a/6a010536ca9806970b0163044c8922970d-500wi dicount coffee. (n.d.). Retrieved from www.discountcoffee.com: http://www.discountcoffee.co.uk/products/nescafe-dolce-gusto-espresso-coffee-pack-of-16 discount coffe.co.uk. (n.d.). Retrieved from www.discountcoffee.co.uk: http://www.discountcoffee.co.uk/products/nescafe-alta-rica-coffee-500g facebook. (n.d.). Retrieved from www.facebook.com: https://www.facebook.com/Nescafe.CA facebook. (n.d.). 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Monday, July 29, 2019
A noiseless patient spider
A noiseless patient spider Group A à à à à à In the time period between 1860 and 1880, war was commonplace and it hit home for most Americans; Walt Whitman was no exception. His brother being wounded contributed to his extended stay in Washington as a nurse. This socio-cultural turmoil is reflected frequently in Whitmanââ¬â¢s poetry. For example, in ââ¬Å"A Noiseless Patient Spiderâ⬠, Whitman expresses feelings of isolation and loneliness writing, ââ¬Å"à ¢Ã¢â ¬Ã ¦on a little promontory it stood isolated, / Markââ¬â¢d how to explore the vacant vast surroundingà ¢Ã¢â ¬Ã ¦Ã¢â¬ This excerpt clearly conveys a sense of aloneness and longing for companionship, much like Whitman probably experienced in the time period in which he lived. While the cultural upheavals of pandemonium, pride, and war swallowed most of the Americas, Whitman was caught in his own war, on the inside. Whitman longed for connectivity and wholeness in the world. Whitmanââ¬â¢s writing also expressed his inne r desire to reach out to the world and find a connection, evident in line four of ââ¬Å"A Noiseless Patient Spiderâ⬠which reads, ââ¬Å"It launchââ¬â¢d forth filament, filament, filament, out of itselfà ¢Ã¢â ¬Ã ¦Ã¢â¬ . This line is significant to the socio-cultural state of the late-nineteenth century society because the spider, and vicariously Whitman, is attempting to reach out to the world for companionship but receiving no response, which represents the apathy of nineteenth-century people. It was more convenient to just blindly participate in a death-plagued war than to progress socially and spiritually. This is where the conflict between culture and nature begins. Nature is the interaction between Whitman and the universe, which is apparently void at this point. Culture is the cities and the masses of people as in ââ¬Å"Crossing Brooklyn Ferryâ⬠which reads in the third line, ââ¬Å"Crowds of men and women attired in the usual costumes, how curious you are to me!â⬠Whitman is looking down at these people, this mass of people, and realizes he has the answers to fix the war society is struggling with; It is peace and harmony in the world through the interconnectivity of the universe. Whitman is stuck, reaching out at the world, and instead he receives the cold shoulder from the stubborn world. This is why it is so generally accepted that he was a ââ¬Å"geniusâ⬠(10) that was ahead of his time. à à à à à Emily Dickinson seemed to be quite an introvert, and quite a loner, yet found such great talent and ease in expressing the feelings and emotions that were prominent in her life. In ââ¬Å"Success is counted sweetestâ⬠, Dickinson expresses feelings of jealousy and sadness that accompany being some sort of a loser. The vivid imagery she conveys through the dying soldier ââ¬Å"whose forbidden earâ⬠hears the ââ¬Å"distant strains of triumphâ⬠is an awesome expression of the anguish and sorrow that is n ecessary to know the sweetness of victory and success that Emily apparently desires in life. In ââ¬Å"The Soul selects her own Societyâ⬠, Dickinsonââ¬â¢s use of concise speech seems to highlight the abrupt shutting of ââ¬Å"the Doorâ⬠by the soul. Dickinson personifies the soul as sitting on a throne above Emperors and ââ¬Å"Chariotsâ⬠. She believes the soul is the true king of the land and it should be worshiped as the divine medium. This poem connects back to ââ¬Å"Success is counted sweetestâ⬠because after the soul makes its selection, all others are closed out, and denied the taste of victory and success. In ââ¬Å"After great pain, a formal feeling comesâ⬠Dickinson portrays a death as something that slows down time and numbs a person spiritually. ââ¬Å"First-Chill-then Stupor-then the letting go-ââ¬Å"; the poem ends with several dashes depicting this time-altering state of shock that pain and death cause in the heart of those who experience it. Finally, in ââ¬Å"I heard a Fly buzz-when I diedâ⬠, Dickinson writes, ââ¬Å"à ¢Ã¢â ¬Ã ¦Signed away / what portion of me be / Assignable-and then it was / There-interposed a Flyà ¢Ã¢â ¬Ã ¦Ã¢â¬ This excerpt expresses Dickinsonââ¬â¢s frustration over the pettiness of people coming to claim their stake in someoneââ¬â¢s life and keepsakes when they die, and if death is not unfortunate enough, a fly buzzes in front of the narratorââ¬â¢s eyes so that he/she cannot even experience the moment of death peacefully. This ironic ending to the life of this individual symbolizes Dickinsonââ¬â¢s frustration with life in general.
Sunday, July 28, 2019
Evaluates the main developments( history) of customer relationship Literature review
Evaluates the main developments( history) of customer relationship - Literature review Example It wasnââ¬â¢t as complex as todayââ¬â¢s customer relationship which is well-developed. It primarily involved interaction between a companyââ¬â¢s staff and customers. Even though it was useful, information on the existent database was unorganized, hard to track, update and retrieve (Moseley 1999). The 90s experienced great advances in terms of customer relationship. Companies started seeing the gains in extending perks to potential and existing customers for repeat buys or in exchange for applicable customer information. Companies started viewing customer service as a skill that is evolving continuously instead of a stagnant service that can be used whenever (Moseley 1999; Timm 2011) Today, Customer Relationship Management is at its full potential making it possible for businesses to attain superior customer service and maximize their potentials. Customization of software to fit a specific business or industry is made possible by innovation and more improved tools are available. Benefits savoured by clients are beneficial to the companies awarding them as well since they can now easily track the patterns, spending history and behaviour of their clients (DeGregor 2011). Storage matters for huge databases, particularly for big companies can now be settled with Customer Relationship Managements online capabilities. Opening secure internet mediums for staging Customer Relationship Management and offsite storage of data are now being offered by Customer Relationship Management software developers. Customer Relationship Management is most useful for those organizations that immensely depend on customer service or technology. Most Customer Relationship Management-based software and tools are hence used by the computer hardware and software sectors, the telecommunications industry and credit card companies. Customer Relationship Management history surely indicates that something really effective and
Managing services and Experiences Assignment Example | Topics and Well Written Essays - 2250 words
Managing services and Experiences - Assignment Example nvolves catering for the emotional aspect of product purchase, that is, providing a client with what they are not likely to achieve physically such as gifts, rewards and discounts. Nandoââ¬â¢s is home to the legendary flame-grilled peri-peri chicken. Born of humble beginnings in Johannesburg in 1987, the restaurant boasts of the yummiest chicken you will ever taste. My visit to the restaurant was a moment I will live to cherish for a longer period in my life. The experience was not only awe-inspiring but full of lessons i would never have learnt elsewhere. Right from the moment I set foot, the atmosphere is inviting, the receptionists welcoming, and the view, exquisite. The restaurant is not only elegant, the dà ©cor exquisite, the smell of delicacy invigorating but also has one of the best service-customer policies. At Nandoââ¬â¢s I wanted to inquire a little more on what they do to attract classy customers, keep them satisfied but also highly maintain the standards of the place. I was lucky to learn a recipe of the famous ââ¬Å"peri-periâ⬠chicken, grab a meal and also keep the menu. Other than that, I learned that the management was reputable, courteous and equally hospitable. This is why the executive staff manager gave me a chance to learn (interview) from the restaurant. At the reception, I was directed to a vacant place and no sooner had I settled did I receive a copy of the menu and given time to make my choice before the maitre dââ¬â¢ returned to serve me. This, amongst other policies such as decency, respect and loyalty are some of the virtues that the restaurant prides in. Not only does the dining restaurant guarantee customer retention but also creates such a hospitable environment that makes you yearn for your next visit. Clearly the concept of CEM has well been absorbed into the business and its no doubt there will always be customers checking in. Thai massage is a spa that specializes in ancient-style massages. Developed in thailand, the business has
Saturday, July 27, 2019
Marcel Breuers Tubular Metal Chair Essay Example | Topics and Well Written Essays - 1000 words
Marcel Breuers Tubular Metal Chair - Essay Example The discussion regarding the legacy of Bauhaus chairs reveal a number of aspects of the design and its connection with the modern designs. Many artists and others concur that the design of the classic Bauhaus chairs depicts the contemporary modern lifestyles. On the other hand, tubular metal chair predominantly paved way for a more advanced invention and innovativeness in the field of furniture design. This design in the artistic field paved way for a more chronologically advanced design industry whereby each and every individual artist is guided by their own liberally generated ideas. The functionalism of the modern furniture designs were particularly influenced by the post World II ideals of commoditization, cutting down excess and design practically. The remarkable shift from the decorative principles to minimalism as seen in the design of the Bauhaus chairs was generally attributed to the introduction of new technology as well as the changing philosophy of architecture. For examp le, the tubular metal chair was the revolutionary design in the furniture project under which bent tubular steel and canvas as well as manufacturing methods was powerfully used. The handlebar of Marcelââ¬â¢s Adler Bicycle inspired him a great deal in the adoption of the use of steel tubing to construct this chair. Through this design, it was proven that steel tubing was actually an appropriate material proposal by Marcel as it was available in larger quantity. The periphery of the tubular metal chair exhibition room was divided.
Friday, July 26, 2019
Read Article and watch four hour home Essay Example | Topics and Well Written Essays - 500 words
Read Article and watch four hour home - Essay Example In a very fast paced world and society, individuals have the tendency to become more independently especially when achieving their goals. However, it is still a tested fact that more often a teamââ¬â¢s goal is more feasible rather than an individual goal. Like in the example that was given in by those people who participated in the 4-Hour House in San Diego. It is not easy to build a house. There are instances that even if the house has been meticulously built, there are bits and pieces of errors that might cause an accident during the building process. Yet in the event that occurred in San Diego, it just proved that nothing is impossible when people unite and work as one towards a common goal. For teams to be united there should be no barriers as to the extent how an individual will cooperate to achieve the goal. According to DAndrea-OBrien and Buono (4-6), the output should not be based on an individualââ¬â¢s contribution to the whole task. It is still the team who should be given the credit as all of the people involved have exhausted their energy and collaborated with their peers to achieve the success of the common goal. It is the teamââ¬â¢s goal that is put into consideration and not the heroic stands of just one individual. Still looking at the example of the 4-Hour House, nobody was a superhero. The success of the whole record-breaking event was credited to each and every individual who put their hearts, souls and mind to the whole project. The development of learning teams, however, requires managers to rethink their role, achieving a balance between status as the "expert" and a coach facilitator. They must encourage team members to build a psychological contract among the team members. This contract states team membersââ¬â¢ strengths and skills, expectations both for the results and the process they will follow, as well as a set of norms
Thursday, July 25, 2019
Ethics for Professionals - Professionals & Deception (Philosophy Essay
Ethics for Professionals - Professionals & Deception (Philosophy Topic) - Essay Example Ironically though, Nyberg (1993, p. 7) observes that despite all these public condemnations against lying and deception, everyone is actually privately culpable of it. Why so ââ¬â he furthers that perhaps it is necessary to maintain equilibrium in peopleââ¬â¢s social relations, or possibly, it gives credence to moral decency. Meaning, although lying and deception is publicly acknowledged to be an immoral professional act, certain circumstances may compel or warrant professionals to resort to lying and deception. As Englehardt & Evans (1994) suggests, there are some instances when outright lying may be morally right and there may also be some instances when the simple act of not divulging information is morally wrong. Such is the heart of the matter ââ¬â Is lying and deception justified in the conduct of oneââ¬â¢s profession? Are professionals ever justified in, or even compelled to lie to or deceive their clients?à If so, in what context would this be morally permissible? If not, why? Is outrightà lying worse than deception in the professions? Why would it be or would it not be? Is a professional ever entitled to lie to his/herà client, or to other people to protect the client? Such are seemingly easy questions? There may not be correct or wrong answers to them. Nevertheless, the issue of lying and deception in profession is one of the gray areas in professional ethics that warrant further inquiry and discussion. From the following definitions of lying ââ¬â ââ¬ËNo liar preserves faith in that about which he liesâ⬠¦ wishes that he to whom he lies have faith in him, butâ⬠¦ does not preserve faith by lying to himââ¬â¢ (Chisholm & Feehan 1977, p. 152); ââ¬ËA person lies when he asserts something to another which he believes to be false with the intention of getting the other to believe it to be trueââ¬â¢ (Kupfer 1982, p. 104); ââ¬ËA person lies when he asserts a proposition he believes to be falseââ¬â¢ (Fried 1978, p. 55); Lying is ââ¬Ëmaking a statement believed to be
Wednesday, July 24, 2019
CONGESTIVE HEART FAILURE Assignment Example | Topics and Well Written Essays - 750 words
CONGESTIVE HEART FAILURE - Assignment Example There are two primary conditions that are significantly associated with the situation in which the heart fails. They include systolic heart and diastolic heart failure (UCSF Medical Center 2015). Moreover, CHF is said to be a condition that occurs gradually and may take the time to be noticed. A reflection on CHF will help in understanding the signs and symptoms, as well as staging. The staging will focus on New York Heart Association (NYHA) classifications as well as the American College of Cardiology/American Heart Association (ACC/AHA) risk stages of patients. There are various signs and symptoms of CHF. The first significant sign of the condition is challenges of breathing also known as dyspnea (American Heart Association, 2015). The challenges of breathing are common when one is engaging in any activity. However, it may occur during rest or while sleeping, and it may be sudden to a level of waking ones up (American Heart Association, 2015). Sometimes one may experience challenges of breathing while lying flat. Moreover, one may wake up tired and feel unsettled. All these challenges are associated with the blood returning to the pulmonary veins as the heart is unable to maintain the supply (American Heart Association, 2015). The other major thing is coughing or wheezing that occurs for a long time. It is characterized by the production of white or pink blood-tinged mucus (American Heart Association, 2015). The reason for this characteristic is the presence of fluids in the lung. In addition, their body has excess fluid also known as edem a. The symptom is characterized by swelling mostly in the feet, ankles, legs, as well as weight gain (American Heart Association, 2015). The symptom is caused by retention of fluid in various tissues and also by inability if the kidney to discharge waste. The affected individual also feels tired. Tiredness is evident in all task one carries in a day. The reason for tiredness is the
Tuesday, July 23, 2019
How in the World Did THAT Get into my Home Essay
How in the World Did THAT Get into my Home - Essay Example (Ayers 45) Raw materials, this is the primary source in bread production. It mainly concerns natural wealth and pulling out of raw materials and working with farmers to grow wheat that is required to make bread. Other raw material is water, this obtained from taps. Manufacture, the bread is manufactured in one of the leading bakeries in U.S.A. Process of making bread commence with gathering all the necessary ingredients and storing them. Each ingredient has its own place waiting the time of becoming component of batter. All the process of manufacturing is automated and monitored as is it a continuous transition from one stage to another. Bread is baked in a tunnel-shaped oven and must be provided with a lot of vapor at the beginning. This heat the bread much faster so as to increase its size and to provide its softness nature. Packaging, bread is packaged in a flexible manner that provides high quality, attractive presentation and conserving breads natural freshness. Also bread is packed in various forms so to accommodate different consumer needs. So the appearance and quality of packaging in very important, this provides the standard that consumer want. Also quality ensures that bakeries bake the best each and every time. Packaging is also done properly for shipping so as to ensure that bread arrives safely. Improper packed breads can be easily damaged thus losing its consumer choice and value (Ayers 110) Display, the bread in the whole sale was displayed in a way that is visually attractive from the consumersââ¬â¢ perspective. For instance using a Bakery display case to tell consumers varieties present. This kind of display provides for bake products to be easily sold as they are highly perishable. Display stand was also among the better tool for displaying in some part of the whole sale, this stand is taller than other items thus displaying more of the baked bread inside the whole sale. Scene of
Cohesive Groups Essay Example for Free
Cohesive Groups Essay In general terms, a group is said to be in a state of cohesion when its members possess bonds linking them to one another and to the group as a whole. Groups that possess strong unifying forces typically stick together over time whereas groups that lack such bonds between members usually disintegrate. Advantages of cohesive groups Firstly, members of cohesive groups tend to communicate with one another in a more positive fashion than non cohesive groups. As a result, members of cohesive groups often report higher levels of satisfaction and lower levels of anxiety and tension than members of non cohesive groups. Secondly, group cohesion has been linked to enhanced group performance in non laboratory based groups. This bi directional relationship is strongest when the members of a group are committed to the groupââ¬â¢s tasks. Limitations of cohesive groups Membership in a cohesive group can also prove problematic for members. As cohesion increases, the internal dynamics (e.g., emotional and social processes) of the group intensify. As a result, people in cohesive groups are confronted with powerful pressures to conform to the groupââ¬â¢s goals, norms, and decisions. In many instances these pressures to conform are so great that members suffer from groupthink. Individuals who refuse to yield to the ways of the majority are typically met with additional negative consequences, including hostility, exclusion, and scape goating. Furthermore, group cohesion can trigger distress and mal adaptive behavior in members following changes to the structure of the group (e.g., loss of a member). The five stage model of group development Stage 1: Forming In the Forming stage, personal relations are characterized by dependence. Group members rely on safe, patterned behavior and look to the group leader for guidance and direction. Group members have a desire for acceptance by the group and a need to be known that the group is safe. They set about gathering impressions and data about the similarities and differences among them and forming preferences for future sub grouping. Rules of behavior seem to be to keep things simple and to avoid controversy. Serious topics and feelings are avoided. The major task functions also concern orientation. Members attempt to become oriented to the tasks as well as to one another. To grow from this stage to the next, each member must relinquish the comfort of non threatening topics and risk the possibility of conflict. Stage 2: Storming The next stage, called Storming, is characterized by competition and conflict in the personal relations dimension an organization in the task functions dimension. As the group members attempt to organize for the task, conflict inevitably results in their personal relations. Individuals have to bend and mold their feelings, ideas, attitudes, and beliefs to suit the group organization. Because of fear of exposure or fear of failure, there will be an increased desire for structural clarification and commitment. Although conflicts may or may not surface as group issues, they do exist. Questions will arise about who is going to be responsible for what, what the rules are, what the reward system is, and what criteria for evaluation are. These reflect conflicts over leadership, structure, power, and authority. There may be wide swings in memberââ¬â¢s behavior based on emerging issues of competition and hostilities. Because of the discomfort generated during this stage, some members may remain completely silent while others attempt to dominate. In order to progress to the next stage, group members must move from a testing and proving mentality to a problem solving mentality. The most important trait in helping groups to move on to the next stage seems to be the ability to listen. Stage 3: Norming In the norming stage, interpersonal relations are characterized by cohesion. Group members are engaged in active acknowledgment of all membersââ¬â¢ contributions, community building and maintenance, and solving of group issues. Members are willing to change their preconceived ideas or opinions on the basis of facts presented by other members, and they actively ask questions of one another. Leadership is shared, and cliques dissolve. When members begin to know and identify with one another, the level of trust in their personal relations contributes to the development of group cohesion. It is during this stage of development that people begin to experience a sense of group belonging and a feeling of relief as a result of resolving interpersonal conflicts. The major task function of stage three is the data flow between group members: They share feelings and ideas, solicit and give feedback to one another, and explore actions related to the task. Creativity is high. If this stage of data flow and cohesion is attained by the group members, their interactions are characterized by openness and sharing of information on both a personal and task level. They feel good about being part of an effective group. The major drawback of the norming stage is that members may begin to fear the inevitable future breakup of the group; they may resist change of any sort. Stage 4: Performing The Performing stage is not reached by all groups. If group members are able to evolve to stage four, their capacity, range, and depth of personal relations expand to true interdependence. In this stage, people can work independently, in subgroups, or as a total unit with equal facility. Their roles and authorities dynamically adjust to the changing needs of the group and individuals. Stage four is marked by interdependence in personal relations and problem solving in the realm of task functions. By now, the group should be most productive. Individual members have become self assuring, and the need for group approval is past. Members are both highly task oriented and highly people oriented. There is unity: group identity is complete, group morale is high, and group loyalty is intense. The task function becomes genuine problem solving, leading toward optimal solutions and optimum group development. There is support for experimentation in solving problems and an emphasis on achievement. The overall goal is productivity through problem solving and work. Stage 5: Adjourning The final stage, adjourning, involves the termination of task behaviors and disengagement from relationships. A planned conclusion usually includes recognition for participation and achievement and an opportunity for members to say personal goodbyes. Concluding a group can create some apprehension in effect, a minor crisis. The termination of the group is a regressive movement from giving up control to giving up inclusion in the group.
Monday, July 22, 2019
Creative Writing Commentry Essay Example for Free
Creative Writing Commentry Essay The kite runner presents a tale of intertwined personal conflicts and tragedies, its a compelling novel set in 1970s Afghanistan, revolving around a tragic incident that allows Hosseini to examine themes of loyalty and betrayal, revealing its significant flaws in 1970s Afghan society. This capturing plot is what attracted me to use The Kite Runner as my stimulus text as it presented me with an opportunity to explore the themes of loyalty and betrayal whilst adding a modern twist to it. For my creative piece I decided to compose a short monologue of a friend witnessing his life long companion being a victim of knife crime, this short monologue mirrors that of Amirs thoughts during the scene in the kite runner whilst his half-brother Hassan is being raped by another boy from the neighbourhood. From this monologue it is clear I have specifically formed it by taking certain aspects from the rape scene of the kite runner and also empowered another aspect from the kite runner by utilising the theme of betrayal and also considering the historical context of the novel as it was set at a time of conflict in Afghan community during the 1970s therefore by modernising it so it relates to the social context of today, as knife crime is almost a daily, fashionable occurrence in modern society, just like conflicts between the Pashtuns and Hazaras were during 1970s Afghanistan. The title Loyalty Juxtaposes the actual monologue as it portrays an act of disloyalty, and in a sense betrayal. This was done to make the reader think back to the title after reading it as the plot of the monologue is likely to have been a contrast of their assumptions before they actually read it, this also adds a sense of ambiguity and leaves the reader to speculate or predict what may have happened next as I purposely did not make it clear what the narrator does after Jamals final words, does he in fact empower the title by then pursuing his murderer? This is a question that is likely to linger in the readers thoughts. My title has a similar effect to that of Khaled Hosseinis novel, as the title The Kite Runner is one which immediately create assumptions about a story which portrays freedom and unity, however just like my monologue, the novel juxtaposes its title as the story is based around oppression in Afghan society and intra-conflicts between a religion . Like Khaled Hosseini, I employed the use of short and single word sentences in the build up to my climax to create a sense of anticipation just before one of the main characters Jamal is stabbed Jamals filled with panic. Confusion. Regret. This is also done in kite runner towards the rape sceneHe unzipped his jeans. Dropped his underwear. He positioned himself behind Hassan. Hassan Didnt struggle. This was done as It creates a hostile environment, reinforcing the readers belief that something dramatic is inevitable. Another technique I have adopted from Khaled Hosseini is his use of flashbacks to provide the reader with information of the two boys relationship before this tragic night, this is effective as it allows them to understand why this young boys thoughts are filled with such hatred and hostility towards himself for not helping his dying friend. Furthermore I attempted to employed Hosseinis use of imagery effectively in my Creative piece, this is shown through my description of the scenes prior to the knife incident Jamal still lay on the ground dampened by the slight drizzle of rain. Stationary. His blood slowly dripping from his jacket to the ground landing into the pool of water, diluting it. This is similar to the way Hosseini approaches the climactic scene of his novel when he describes the alley in which Hassan is raped A havoc of scrap and rubble littered the alley. Worn bicycle tires, bottles with peeled labels, ripped up magazines, yellow newspapers, all scattered amid a pile of bricks and slabs of cements. Another technique of Hosseinis that I attempted to replicate was the way in which he structured The Kite Runner, many critics have suggested that Hosseini develops a structure in the novel where he is able to set up expectations at the beginning of the novel, then turn these expectations into a reality by the end. I have attempted this by incorporating flashbacks into my first paragraph making it appear as something dramatic is going to occur in the next paragraph, whilst Hosseini employs flashbacks also to represent the fact that the key character Amir will be forced to rectify these early experiences to salvage what is remaining of his guilty conscious. I also incorporated a similar sentence structure in my piece utilising short sentences and pauses. Overall I have tried to replicate certain aspects from my stimulus text The Kite Runner, mainly those involving form structure, the key themes and also the significance of the title and flashbacks, the historical and social context of the novel, the use of imagery, juxtaposition of the themes as loyalty and betrayal are almost opposites of each other. I believe I have been successful in achieving most of these factors as the majority are included in my creative peice.
Sunday, July 21, 2019
Be a Better Person than Yesterday
Be a Better Person than Yesterday How has been lifelong learning molded me into who I am today and who I will be tomorrow? Today I am a better person because of what I have learned yesterday and with this growth, I will be a better person tomorrow. Day to day living is also day to day learning, everything I do and to everyone I interact with I have an opportunity to be enlightened in my wisdom. I believe that learning starts at the moment of conception when the sperm and egg meet dynamics begins and so does the learning. During development, I was programmed from the DNA that my parents had contributed and from their parents and from theirs and so on. Some of the earliest learning experiences that I can faintly remember would be potty training. The countless hours that my parents had invested in me had pain off so that I am able to potty in a toilet, this is important so that I can be like that of my friends. Having Family that interacts on a daily to a weekly basis gave me insight on the culture that my parents came from, lessons on cooking that great Italian spaghetti to growing vegetables and fruits down on the farm. Growing up in Catholic schools set the standard for my values and morals, being polite and addressing an adult in the appropriate manner. Other lessons like shoe tying and how to use your handkerchief to counting and knowing the alphabet. School gave me the basic skills needed to interact in the world around me and to help me better learn the lessons that the schools do not teach. Having teachers that truly loved what they were doing and sometimes not ever knowing the results of how students moved on and what succe ss may have come from their work. Grade school and high school furthered my basic skills and started to give me some insight to what I might do as a grown up, along with the skills on continued learning habits. Having an English teacher that saw my hidden talents in poetry used that as a tool to sharpen my skills in writing and grammar and to the gym teacher who pushed me to be the true athlete that I could be. My music teacher who wanted the best for me when it came to singing and never gave up and made the extra time after school to help make improvements to my awesome vocals. The principle that wanted so much to punch me because at times I would push his buttons gave me insight on how to deal with kids like me. My coaches made me strong and brave, quick thinking and agile. Having friends that had some of the same morals and values as me helped in keeping me out of trouble or going in the wrong direction. Going to church and having faith has kept me humble at times when I thought too much of myself. Helping those that were less fortunate than myself get clothes and food, and to help the elderly people that needed yard work done or heavy things moved in the house. Faith gives me the strength in troubled times or when things are going in a direction that I am not sure of. Taking classes to a Christian councilor for married couples had helped in being compassionate for others and teaches how to be a loving person. Living in a small town has its perks; we have the ability to know a large majority of the people that live in the community. I had been raised not only by my parents and family but by the neighbors and those that lived in the community. Active as I was in school sports and church events many people knew me, so I had lots of people looking out for me. Growing up in this small town I had become a key figure among the younger kids, they looked up to me and knew that they would be safe around me. One event that had recently come to light is when a young woman had posted on a popular website on how I would take kids ice skating in the winter and when one of the little children had fallen and hurt her head badly I had carried her all the way home. This event had brought to my attention that so many of these life events had been training me for the job that I have today, and what I plan on doing for the rest of my life. I have also spent four years in the Air National Guard and learned some great organizing skills and mechanical and electrical troubleshooting skills. Training in the military gives you the leadership skills needed to teach and train those that want to learn along with tools to help anyone that needs help. I went into the law enforcement field after time in the guard and acquired skills for dealing with people in difficult situations and how to deal with people when they are at their worst and how to maintain order in chaotic situations. I had training in keeping your temperament intact when everything around you is in complete disorder. Having decided to go back to school to get more education to further myself in my career in working with teens and children with autism has been a learning experience in itself. Lifelong learning is and will always be a major part of my life. We can learn from each other in a school setting or in real life experiences if we pay close attention to the world around us. Everything we do and everyone we come in contact with can teach us something about ourselves and something about the world. In the past ten years, I had really taken a closer look at myself to really get to know who I am, and what it is I am to do to cause a change in the world. I have found my gift and with all the events that have happened to me taught me and molded me into the person who I am today. Tomorrow I will be a different person only by opening up my mind and learn everything that there is to learn for a better tomorrow. Taking the opportunity of online learning has given me a better outlook of who I am and the confidence that I need to continue on in getting a master degree in psychology. I had to drop the attitude I once carried about school and the classes that I have to take even though I dont see the need for it now. All these things help in making lifelong learned a vital part of my life, which in turn I hope to make it a vital part of someone elses life.
Saturday, July 20, 2019
Never The Sinner - Production Critique :: essays research papers
This paper is a critique of a production of Never the Sinner, a murder drama written by John Logan, which was performed and produced by the Department of Theatre and Dance at E.S. Strother Theatre located on the campus of Ball State University. Director Judy E. Yordon captures the viciousness and brutality of the murder of an innocent, young boy in this dramatic account of a homicide at the hands of two young men who are intertwined in a dark, sexual relationship. During the murder and trial of ââ¬Å"the crime of the centuryâ⬠the director and cast portray to the audience the sheer violence and torment these two men are willing to affect on another human being for the utter enjoyment of killing another person. This is done by exposing the events of the murder to the audience and then allowing the audience to conclude the motive of the murder, by means of interpretation using the final scene as the keynote in the performance. I found the last scene of the performance to be rath er disturbing to say the least. The performers in the production were very suitable for the roles in which they were cast. Dustin Bennett (Nathan Leopold) and Andrew Burt (Richard Loeb) were excellent in their performance and portrayed their characters well. Both ideally fit the roles in which they were cast. As for the other five members of the cast they to were well suited in their roles and showed much talent in their ability to portray different characters in the same performance. Especially that of Natalie Ellis who portrayed both a girlfriend and a doctor in the play and who easily adapted to her changing roles within the scene. The actors knew their lines of dialogue and exactly what they were talking about, which made it easy for the audience to follow along. The actors could clearly be heard and had clear enunciation, expect during the scene of the trial, in which, the police officer was on the stand. This was in part due to the fact that he was seated in an area beside the audience and it was hard to make out what he was saying because the audience was blocking him from my view. The voice the characters used was appropriate, especially during the trial when the attorneys were speaking and when Germaine Rheinhardt was on the stand. The men were harsh, loud and assertive and Germaine spoke in her sweet, innocent and naive voice when answering their questions.
Mary Shelleyââ¬â¢s Frankenstein and Christopher Marloweââ¬â¢s Dr. Faustus Essay
Superman, Spiderman, Iron Man, Batman; these are some examples of the modern day hero. Most call this form of a hero a Super Hero. In the early nineteenth century, the popular hero of the day was the romantic hero. Mary Shelly gives a great picture of this hero in her novel Frankenstein. She uses Victor Frankenstein, the creator of the famous ââ¬Å"Frankensteinââ¬â¢s Monsterâ⬠as her character which embodies the traits of a romantic hero. The model was relatively new; however, Christopher Marlowe had written a character in the early fifteenth century which embodied the same characteristics. These attributes of romanticism in the form of a hero are seen in both Mary Shellyââ¬â¢s Frankenstein and Christopher Marloweââ¬â¢s Dr. Faustus in very much the same way. The authors use their respective hero to show the flaws in human nature and humankindââ¬â¢s predisposition towards sin using such things as obsession, internal battles and differing moral codes. The romantic hero is obsessed with something, and usually this something is detrimental towards themselves and or their relationship with Christ. Victor is obsessed with two things: one, the creation of his monster and, two, finding his monster after his life is destroyed by it. Victor says that ââ¬Å"so deeply was I engrossed in my occupationâ⬠that he ââ¬Å"did not watch the blossom or the expanding leavesâ⬠which had previously enamored him(Shelly 34). Victor was so obsessed with the creation of his monster that he did not even leave his ââ¬Å"lairâ⬠. This obsession led to health problems, seclusion from the world and his family, and ultimately to the deaths of several people because of the monster he completed. Towards the end of the novel, we see a Victor consumed with finding and killing the beast. He swears ââ¬Å"to purs... ...arated by about three hundred years and different types of literature; however, Shelly and Marlowe use the qualities of a romantic hero to show that human nature is flawed and that man is prone to sin. They use the ââ¬Å"qualitiesâ⬠of obsession, internal battles and differing moral codes to convey their message that ââ¬Å"Bad company corrupts good characterâ⬠so to speak, the ââ¬Å"bad companyâ⬠being humans and their sinful nature, and the ââ¬Å"good companyâ⬠being seemingly harmless qualities of a hero(1 Corinthians 15:33). Humankind should take their stories as an example and learn from it, by turning to God instead of those things. Works Cited Barker, Kenneth L., ed. Holy Bible. Grand Rapids, Michigan: Zondervan, 2010. Print. Marlowe, Christopher. Dr. Faustus. New York: Dover, 1994. Print. Shelley, Mary W. Frankenstein. New York, New York: Dover Publications, 1994. Print.
Friday, July 19, 2019
Essay --
The earliest beginnings of anatomy could be traced back to the Egyptians in 1600 B.C.E., when early examinations of sacrificial victims were taking place. From this time, scholars have found the earliest medical document, known as the Edwin Smith Papyrus, in which it described early anatomical observations made by the Egyptians, most likely due to their knowledge gained from mummification. The papyrus displayed organs such as the bladder, uterus, kidneys, liver, spleen, heart, and blood vessels. Following the Egyptians were the Greeks, who began their study of anatomy around fifth century B.C. (400 B.C.) with the works of Alcmaeon and Empedocles, two Greek scientists. It was during this time that the anatomy of animals was studied and medical schools were built in cities such as Crotona, Italy and Cyrene, Africa. Alcmaeon of Croton was most likely the first person to dissect the human body for research purposes, while Empedocles was the person to first propose the idea that an ethereal substance called pneuma flowed through the blood vessels. Hippocrates was another famous person from Greece. Regarded as the Father of Medicine and one of the founders of anatomy, he was also a physician who studied anatomy and hypothesized about physiology. Hippocrates made anatomical inferences without dissection and instead through observations. He proposed the idea that diseases were not caused by supernatural forces or were punishments from the gods. The well-known Aristotle also contribu ted to the history of anatomy as he was the first to distinguish the difference between nerves and tendons and between arteries and blood vessels using knowledge gained from animal dissections. Herophilus, another anatomist, is known as one of the earliest ââ¬Å"Fa... ...certain scientists. During this time, many medical students began to rob graves in order to obtain bodies to perform dissections on. This then led to the development of the Anatomy Act of 1832 in order to supply a sufficient amount of dead bodies to perform dissections on. The nineteenth century also experienced an expanding amount of knowledge on developmental anatomy due to the many experiments and research being done to study it. In addition, England became the main focal point for medical and anatomical research. As the years continued to pass, more advancements are being made in the field and study of anatomy based on continuing research from scientists, researchers, and doctors. With new technology, more information and a better understanding can be gained about the structure and function of organs, organ systems, and DNA among other various parts of the body.
Thursday, July 18, 2019
IOS 7 vs. IOS 6
IOS 7 vs. IOS 6 When Apple announced it's new OS back in March, many people were very excited at a change to the old IOS 6. As beta testing for the OS began and bugs began to intoxicate the new OS many consumers were left wondering if the need to switch at the final release was the best move and if so, what were the advantages or changes to the new OS. IOS 7 has changed many of the features of IOS 6, but many of the core elements of IOS 6 are ever-present.The First and most noticeable difference in IOS 7 is its new color scheme and lock screen. IOS 6 had a round design and color scheme that was reminiscent of factory gears, and its lock screen was a simple picture with a slider at the bottom. But in the new OS, the color scheme is neon and bright colors, flat design in the sense that none of the home screen apps seem 3d, but also the lock screen is a full screen picture with the date, time, and also a slide to unlock slider.Those few improvements o the overall OS were nice, but the s lide to unlock from the original OS 6 was still there and so were the large digital clock at the top. Another difference is the addition of Control Center. Control Center is a slider at the bottom of the screen that you slide up to use specific features of IOS 7, that in the older OS 6 you would have had to go to the settings menu. The features of Control Center include a slider for brightness, Wi-Fi control, Bluetooth control, and also one of IOS 7's new features, Airdrop.Once again, the new features are great, even though many of the uses of them were in IOS 6. All in all IOS 7 is a step forward in features and still stays true to its predecessor. The new color scheme and lock screen got a complete overhaul, while keeping the same features and core elements of OS 6. Also the addition of Control Center now uses the toggles that could have been found in the settings menu of 10s 6. So once again, apple has made a step up in its Operating System while still staying true to its predece asing one.
Wednesday, July 17, 2019
Does Gender or Sexuality Affect a Young Personââ¬â¢s Transition to Adulthood Essay
In this essay in that respect ordain be a handling active whether or grammatical charge upual practice do the repositionover to bragging(a)hood. in that respect surrender for be a brief definition of sexual activity and conversion. thither has been great debate oer sexual activity but at that place has been scant(p) just about maleness and femininity and the convert to great(p)hood. It altogetherow smell at the transitions that gender goes through in relation to that of the past and present day. Then which leave behind be compargond if they cede sortd or continuously stayed the comparable. There depart be theoretical give-and- post of the psychoanalytic and bio neighborly system and how this helps us to go steady if gender perfor worldly concernces the transitions to braggart(a)hood. Being in school and going into the workforce lead be examples of how these theories can be utilise and condone a wee-wee if the transitions to adulthood be effec t by gender. Then to spotless on that bespeak will be a conclusion.When we judge of gender we normal think of the sex of the person, so whether they be wo adult malehoodish or male. correspond to Mackenzie (2001150) gender relates to friendly divisions associated with nonions of maleness and femininity and such divisions part according to changing contexts. But is it as simple as this? Gender is non just catch outd by whether you are male or female it is a lot deeper than that as has a smorgasbord of aspects. These are gender assign handst, gender function, gender identity and gender attribution. To become an adult in that location is shell outed to be five nubble transitions that a young person goes through. These are leaving home, completing school, recording the workforce, pairing and having churlren. This process is prolonged and varied compared to that of half a century ago. In compare to consequently it takes longer for young adults to gain economic a nd psychological autonomy. According to Berlin et al (201020) experiences in early adulthood instanter vary greatly by gender, race, ethnicity and neighborly class.In industrial societys most workforce make the transition to adulthood by be able-bodied to go out and work. In parity to some world processages who make their transition through rituals. However, the passage form male child to man has become lots perplex and saturated to determinusine, which has cause issues which they are not handst on the wholey and physically prepared for runoff et al(2007666). Today in that respect is contradiction and problems in relation to what it is to be a man is on the upraise and this is practically marked where there has been conflict, for example, in Northern Ireland (ibid). In Northern Ireland there is a tradition for work force to live up the maleness that was presented by other(a) before them which has vex pressure of the young persons to be just the same. The homic ide rate between 1969 to 2001 are a musing of the pheno handsa that is associated with the transition of youth into adulthood and violence.There has been more than studies on the gender norms is not new however there is fundamental difference in the tot up of question on female and males. Morgan 1981 argues that fetching gender seriously means bring men back in. he stresses that if we accept that men is not the norm women the deviation and if we indispensableness to fully understand the life experiences and chances of all men and women we need to consider the social construction of both femininity and masculinity and focus our research and women and men experiences. Marchbank& Letherby( 200728) . Although it was not until the twentieth century that subcultures were recognised as male cod to the youth sweat but still masculinity was not studied flood et all (2007666). It is the doctrine of feminist that males disempowered women, according to McKinnon that there is dust o f power in which male dominances that oppresses women. Therefore, masculinity was seen as a problem. (Mackinnon, C. (1993) However Hearn argues that In incident, it refers to the counsel in which accompaniment forms of masculinity persist not just in relation to femininity, but also to other forms of masculinity.Accordingly, divers(prenominal) forms of masculinity exist in relations of power, that may be characterized as hegemonic or subordinated in relation to maven another Bagihole &cross (2002 208). This apprizes the men are not only oppressors of women but of other men. hands and female are assorted in respect to the gender procedures in which they adopt. Naturally men are more strong, aggressive and emotionally detached compared to females who nurturing and caring. However, the family calculates is significant in wrong of gender and the transition to adult. The family are the sicoff interaction that the child will yield and this is where the main socialisation occ urs. They will ingest the norms, values and morals form their family In the 1950s and 1960s the family role and adult responsibility were viewed as bring synonymous. Men were characterized by the capability to marry and shop the family. Whereas, it was getting married and becoming a mother for women. By the age of cardinal one woman was married and had a child by the age they was 20 three. This implys that by the age twenty that men and women were recognised as adults. In the 20th century there was not much relevances of when adolescence was, but in their late teens men worked and most of them had formed families. Transitions to adulthood were standardised immediately and just before the industrialization because like then becoming and adult was a gradual and characterized by semi-autonomy with youths waiting until they were economically stable to set up a home.Eagly (1987) social role possibility looks at two structural aspects of gender relations. These are the gendered di visions of labour and gendered based hierarchy. This possibleness demonstrates how these factors pin down the beliefs that society has about men and women. It shows hoe roles of individuals require concomitant traits and behaviour in order to be seen competent of their gender. Society for example has the inclination that women ready to be the child newsboy and a process the child raising traits. This is cod to the biological reproduction that they view as. The hypothesis believes that due to the role segregation it march ons set beliefs and stereo character. This can be seen with the traits associated with each gender. Males are expected to be aggressive, brave, breadsuccess and physical able. Whereas, in terms of female they are considered to be caring and nurturing due to their child elevation traits. The gendered stereotypes are reinforced by the post differences of men and women. There emerges to be a link between divisions of labour and hierarchy. It is tell that m akes roles carry more importance and sidees compared to those of females. sign of the zodiac rearing is considered to be of low status compared to that of males who are of high statuses and bring bills in. This raises that stereotypes towards gender reflect upon the status of their traditional roles.It was Freud psychoanalytic theory that looks at the whim that biological factors and the social environment as defining influences of a childs gender role snap offment. Freud believed the gender role developed in the phallic stage, the child will experience a biological based attachment for the parent of the diametrical gender. It was the belief of Freud that it was due the childs identification with the same gender that resulted in gender role development. The theory helps to explain the reason why boys and misfires act in certain ways. Freud stated that boys are more motivated then girls acquire a more designate gender role Lowu (2007291) there will is more define because of social pressures.According to money and ehrhardt (1972) biosocial theory there are specific events that determine a person gender role. almost from the minute that the parents fall out out the sex of the child they will treat the child according to their gender. For example, if the sex of the child is a boy then the colour that the parent will find them is typically blue and pink if it is a girl. The environment in which the child lives in is also determined by their gender. According to jones (200981) the colours that the parents pick shows masculinity or femininity. Therefore as there is this given then this alters the clothes, activities and toys they are come ond to do, this would suggest that each gender are encourage to go down a particular path. The colours that the parents pick shows masculinity or femininity. Therefore as there is this arrogance then this affects the clothes, activities and toys they are encouraged to do, this would suggest that each gender are encou rage to go down a particular pathThis then in term may affect the way in which they impersonate themselves as young adolescents in school. Most girls fine this transition from youth to adolescence quiet difficult, most girls will portray themselves in a way to which they will achieve male approval, this is more easygoing for those of the popular group. This allows more opportunity for this type of grills to put them at rick and in dangerous situation as they are portraying an older sexuality. According to woods (199432) state that women are portrayed as women as sex objects who are commonly young, thin beautiful, passive, dependent, and often incompetent and dumb. feminine characters devote their primary energies to improving their appearances and taking care of homes and batch.If this is the image that is universe injected in the youth minds then it is in all likelihood that this is how they will behaviour as they enter into a relationship. This can be seen as negative thin g in the eye of feminists as they beleive that women are oppressed by men. However, if they are raised the same way they have been parents were raised then this would be considered the norm. However, those who were not part of the in congregation reject the notion that there eubstance was for the rely of men only. They opted for the comfy culture rather than the tarty look. At this age there is a lot of images that young people will be surround by the media. As mentioned before there is the limning of whiml women all over the media, it this girl both in the popular crowds and no(prenominal) popular crowds can have an effect on the transition to adulthood. These images will allow the young girls to think that they have to look a certain way in order to be desire by males (Renold. E. (2005) This may result in it effecting there health as they may develop an eating disorder to get their desire look. This could be detrimental their ability to have a family in the future. This sugg ests that they will not meet one of the five union traditions.In comparison males transitions to adulthood by building on hierarchy among there group. A way that they do this is via masking there masculinity by taking up sports, this will be were all the hierarchy ranking will take place. If they have a problem they will generally solve their issue by fighting this results in them protecting their man hood. Whereas with girls if they have an issues with other then this will go on for a fulfilment of meter ( Goodwin 2006)Another transition that men and women have is going to full condemnation work. This can be a hard transition to adjust to as be a young adolescence most of the time does not mean having the responsibility of a full time business sector. Especially for women as they will also have to consider with the right time to have a family is. A problem with this is that they will have to a battle for qualified pay. The equal pay act was not introduced till 1947 and was a direct change due to the changing roles of women in society. This means that men and women will go through the same amount of pay for the same job. As wholesome as this, they can apply for the same position in a job regardless of where it is in the hierarchy. However, saying this and it beingness put into action is disparate.Still today there is a debate about men and womens pay. If a man and women go for the same job it is more likely that the man will be given the job. A reason for this may be that if a women has ring her dactyl the employer will take into account that there is a high chance she will want a family. This mean that they would have to pay for maternity leave,whereas will a man this would not be the case. It is the believed that there is An important part of this cultural change comes from providing better information to employees and to shareholders on a companys record on equal pay and employment, (www.guardian.co.uk) This may affect the way women transition into the workforce, this is because they may be put of the idea of career as they may feel whats the point working at the same take as men only to receive less pay then them.To think it would suggest that gender does have a effect on the transition to adulthood. It is seeming that the way in which gender transitions in the past was based on the idea of the men being the bread winner and the female the child bearer. However this has seemed to change as time has moved on. The different theories look at the transition from different points of view but all suggest that gender does affect the transition. It will appear that girls more than more have a tougher time making the transition due to surrounding influences in society.
Review Questions Essay
1. What atomic number 18 club do drugss? What be well-nigh of the particularors that support the aim of club drugs? Club drugs be synthetic drugs that are typically practiced in bars, nightclubs, raves, and some other gatherings, some factors that support the use of these are the setting of raves and nightclubs.2. What are screening tests? Why are they used? top tests are nonspecific and help a rhetorical scientist identify several subdivisionicular drugs that the substance is presumable to be, these tests are used to narrow possibilities and eliminate others.3. What are color tests? Why are these tests used? colourise tests are test that use a chemical substance reagent to the drug and observing whether or not the bodily changes color, these tests are used to show the screening of drugs that not specifically.4. What are microcrystalline tests? What information do they provide? Microcrystalline tests involve exposing the substance to a reagent and then examining the co lor and morphology of the crystals that form. This test move be done quickly and the drug does not need to be separated from any other substances that it is with.5. What is spectrophotometry? How can this be useful in identifying drugs? Spectrophotometry tests use UV lights to distinguish drugs from one another. Because incompatible drugs move differently to the UV light, it helps identify them.Critical intellection Questions1. Why are rhetorical scientists an important situation of drug cases? Forensic scientists are an important part of drug cases because they help discover the drugs at the sight, and what drug it may be, using multiple tests. If someone possesses a drug forensics can prove whether they in fact did possess drugs. They can also test to define in a person is under the bend of a drug. 2. If you were a forensic scientist and you were called to a crime scene to see if drugs were present, what would you do to determine this? I would first do a color test, and t hen a spectrophotometry test, because all drugs have a different reaction to the UV light. 3. Why is it important for forensic scientists to have as much information as practicable about the place where a possible drug substance was found?
Tuesday, July 16, 2019
The Theme of Secrecy in Twelfth Night
screen is an consequential fragment in rough(prenominal) spell. It creates jeering and some dates concomitantal drollery. The carriage in which a t wiz economises or reveals a confidential prints the spell and adds to the chief(prenominal) stem of the work. genus genus genus genus genus genus genus genus genus genus genus genus genus genus genus genus genus genus Viola, a construction in Shakespe bes ordinal nighttime, essential keep the secluded of her uncoiled personal identicalness operator. The sword forge uses mystic alive(p)ness as an of import particle of the biz by creating banter, situational comedy, and tautness, as considerably as affect the eyepatch and impart to the over some(prenominal) int wipeout of the convey. The diagram of land of twelfth part Night is affect by the occult that Viola keeps and reveals.Viola is a noble charr of Messaline who has been shipwrecked on the sliding board of Illyria. withdraw her budd y Sebastian is gone, she de hu homosexual organismsds to deviate a untried life-time in Illyria, plainly the royal romance of skirt Olivia is non evaluate whatever refreshed members because dame Olivia is in mourning by and by her let and sidekick crap died. In entrap to summation the lawcourt of Duke Orsino, Viola mustiness bury herself as a boy constructd Cesario. Orsino accepts Cesario into his court and from that arcdegree on, concealing is enter at apprehendt the plot. seclusion is necessary because she rear non be revealed as a woman for some(prenominal) thinks.Viola becomes tight-fitting with Orsino, which causes her to impress in write verboten with him, however since she has become so cosy to him, Orsino combinings her and sends Cesario to peeress Olivias habitation to get a line to change over her to accept his pull out out. redden gramgh Olivia has cuss pip hit the hay, as in short as she gets Cesario she move f or him because he k straightaways exclusively the fascinate things to enumerate apart to her. Since Cesario is rattling Viola, the tripping spoken communication she says to Olivia is what Viola would require to encounter if a man were confes tittle-tattle his catch hold intercourse to her.Cesario says to Olivia, confound me a get outow cabin at your supply/ And weep upon my spirit within the house,/ draw up stanch cantons of contemned adore,/ And sing them tatty however in the dead of night// ordain your name to the last outrain hills/ And make the mouth inspect of the glow/ wawl out Olivia O, you should non rest/ betwixt the elements of communication channel and state/ solitary(prenominal) you should grace me (43). This diction is what Viola would want to hear if she was being prosecute by a man, which is wherefore Olivia go for Cesario. This complicates the plot because this instant Olivia is in wonder with Cesario who is in truth Viol a which creates a intellect of situational comedy and irony.This whodunit non only affects the plot, still it contrisolelyes to the general chemical group of the play, get along or the deficiency of. Olivia is non genuinely in have sex with Cesario and uncomplete is Orsino with Olivia, they ar both in approve with the universal gravitational constantght process or notion of get by. On the separate hand, Viola is real in experience with Orsino, which is revealed to the interview when Cesario is discussing cacoethes with Orsino Cesario says, Sooth, plainly you must. / translate that some lady, as whitethornhap on that point is,/ Hath for your get it onmaking as huge a bunko game of nervus/ As you have for Olivia. You cannot caramel her/ You tell her so.moldiness she not them be answered (73)? Viola, wrapped as Cesario, is dissertation well-nigh herself which creates tension and irony for the audience. Violas hole-and-corner(a) keeps her from openly kind Orsino and causes Olivia to be in lie with with Cesario. Violas br different, Sebastian, who is in position not dead, represents cardinal motifs in the play misidentify identity and things be not what they come forward to be. Sebastian is deliver by Antonio, a man whose fancy towards Sebastian turns into do. Sebastian travels to Illyria, not acute that Viola is alive and lively there.Viola and Sebastian consider very oftentimes alike, and straight off that Viola is impersonating a boy, they wait identical. Sebastian is ludicrous for Cesario by Olivia, which gives him devil identities. Olivia begs Cesario to tie her and Sebastian beholding that Olivia was sanely and wealthy, accepts her proposal. Sebastian says to himself, merely doth this contingency and fountain of good deal/ So off the beaten track(predicate) give-up the ghost whole instance, all discourse,/ That I am pull in to surmise tap eyeball/ And lyric with my reason that persuades me/ T o any other trust nevertheless that I am thin-skinned-/ Or else the ladys mad (155).Sebastians situation represents imitation identity and that things do not wait to be what they seem. Violas privy come on complicates the plot now Olivia believes she is get unite to Cesario who is truly Sebastian. alike this intelligence agency infuriates Orsino who is in drive in with Olivia and causes study problems betwixt Orsino and Cesario Orsino says to Cesario, O kelvin magic fellow What sag thou be/ When time hath sowed a grudge on thy role? / Or will not else thy ruse so cursorily break/ That thine sustain trip shall be tine suppress? / Farwell, and take her, merely necessitate thy feet/ Where thou and I henceforth may never meet (173).Viola is heartbroken by Orsinos deliverance because she is genuinely in delight with him and she is not the one who married Olivia. Olivia misidentify Sebastian for Cesario, proves that she does not rattling love Cesario, she is i n love with thinking of love which is the overthrow topic of the play. Identities and disguises are created by hiding in the play. Violas and Sebastians true up identities are revealed when she finds herself typeface to face with her chum Sebastian. Malvolio, another(prenominal) oddball in the play whose identity is deep in thought(p) receivable to privateness, regains his identity by the end of of the play.Violas exigency for secrecy leads to her alternative of guardianship the enigma for intimately the play. Her enigma complicates the plot, and develops irony and situational comedy passim the play. Her dark did allow her to give her death of connectedness Orsinos court and showtime a bare-assed life, but her unveil the abstruse allowed her and Orsino to be together. Violas secret contributed to the inwardness of the play, that love is not continuously what it appears to be, sometimes love has cardinal identities. hit the sack can be nevertheless droppin g in love with the mood of the emotion or the real thing.
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